LEGAL
Privacy
Policy.
Last updated: July 16, 2026
Our commitment
OtterSim respects your privacy. This policy explains how we collect, use, share, and protect personal information when you visit our website or purchase and use our SIM or eSIM services.
Information we collect
We may collect information you provide directly, such as your name, email address, billing details, device information, and support requests. When you use our service, we may also receive limited technical and usage information needed to operate the mobile service, including activation status, network diagnostics, and approximate location derived from network operations.
How we use information
We use information to process orders, deliver and activate your plan, provide support, prevent fraud or misuse, improve our services, and meet legal obligations. We may send essential service messages, such as order confirmations and activation instructions. Marketing messages are sent only where permitted and can be opted out of at any time.
When we share information
We share information only as necessary with payment processors, network partners, service providers, and authorities where required by law. These parties may use information only to provide their services or comply with their legal duties. We do not sell personal information.
Data retention and security
We keep information only for as long as necessary for the purposes described here, including accounting, dispute resolution, and legal requirements. We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security.
Your choices
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information. You can also opt out of marketing communications. To make a request, contact us at privacy@ottersim.net.
Contact
Questions about this policy can be sent to privacy@ottersim.net.